Returns
Shoreline Traders makes every effort to provide the finest quality leather products with consistent and reliable customer service. We do realize, though rare, mistakes can happen. Any claims or requests for returns must be made to customer service by phone or mail including e-mail no later than 14 days after receipt of goods. Shipping charges are not refunded. There will be no cash/credit refunds or exchanges 14 days after receipt of goods(see Christmas/Holiday exception below). In addition there will be no refunds or exchanges on worn items, custom orders and orders shipped outside the USA (with the exception of APO/FPO addresses). All goods must be in their original new and unworn condition with all tags still attached. Your sales receipt must also be included.
Christmas/Holiday Returns
Goods that are ordered during the months of November and December will be considered ordered as a Holiday gift. Shoreline Traders LLC will waive the normal 14-day return policy for goods ordered during this period with regard to exchanges. A Holiday gift may be exchanged only if Shoreline Traders is notified no later than January 5th of the following year of a desired exchange. As with any return, all goods must be in their original new and unworn condition with all tags still attached. Your sales receipt must also be included. The normal 14-day return policy applies for any returns during the November to December period that seek cash or credit refund.
